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FAQ


For airport arrivals, your chauffeur will meet and greet you in the arrivals hall holding a name sign indicated in the booking.


Our professional team carefully monitors all flight and train arrivals, so our drivers are always on time.


Included waiting time : 60 minutes for airport pickups, 15 mins for all other pickup locations.


Cancellation policy: 100% penalty for cancellations less than 24 hours before the start of the service;


50% penalty for cancellations between 48 hours and 24 hours before the start of the service;


Full refund for cancellations more than 48 hours before the start of the service.

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